Home Terry Return & Refund Policy
We stand by the premium quality of our towels. If you are not completely satisfied, here is our policy.
1. Our 30-Day Return Policy
- Return Window: We offer a 30-day return window from the date your order was delivered.
- Eligibility: Towels must be unused, unwashed, and in the original packaging with tags intact.
- Products Eligible: All products are eligible for return, provided they meet the condition requirements.
2. Return Shipping Charges
The cost responsibility depends on the reason for the return:
- Change of Mind/Size Issue: The Customer is responsible for all return shipping costs.
- Damaged or Defective Product: Home Terry will cover the cost and provide a pre-paid return label.
3. Refund Processing Time
Once your return is received and inspected:
- Refunds are processed within 7 Business Days.
- The money will be applied to your original method of payment.